Desk Knowledge Base

After you set up confluence as a knowledge base for service desk your customers can browse that content for free.

Desk knowledge base.

A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences. Preserve old versions of articles versioning can be achieved in zendesk by making a copy of an article before you update it and moving that copy into a special archive kb. Knowledge base best practice tips. You only need to pay for people who are adding editing content.

But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner. Learn the six steps to build an effective help desk knowledge base for your business. It must answer common questions efficiently to save customers time and confusion. Can t access your account.

10 great knowledge base examples. From top to bottom a knowledge base should be educational motivational and organized. And there is an option to have your knowledge base wiki faq limited to customers or open to the public. Except where otherwise noted work provided on autodesk knowledge network is licensed under a creative commons attribution noncommercial sharealike 3 0 unported license.

Please see the autodesk creative commons faq for more information. Email phone or skype. Find tutorials documentation downloads troubleshooting articles. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer.

Using it is powerful. A rich repository of more than a million contributions from autodesk its community and its partners. You may wish to set role restrictions to agents only. Support teams know the most about customer issues and the best way to solve them.

The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics. That s why a knowledge base is a crucial part of any company s customer experience strategy. Writing effective help desk knowledge base articles.